Senior Engineer, Application EngineeringIce Services • New York, NY, United States

Senior Engineer, Application Engineering

Ice Services • New York, NY, United States

2 days ago

Job type

Full-time

Job description

Overview

The Application Engineering team provides top-tier support, maintenance, and solution design on multiple applications, including MFT (Sterling Integrator, Axway), message queueing (SWIFT, IBM MQ), and reporting platforms (Business Objects, Tableau). The Senior Systems Engineer is responsible for creating and maintaining availability and high-performance in mixed UNIX and Windows development, non-production, and production environments. This individual works as part of a results-oriented, service-delivery team and assists configuration analysts, release engineers, developers, and operations teams. Additionally, the Systems Engineer performs root cause analysis of problems, selects, and implements automation tools, and actively participates in deeply technical discourse.

Responsibilities

Design, plan and implementation of integrated solutions
Tune systems for maximum available performance
Respond to and assist in production operations in a 24 / 7 environment
Troubleshoot and resolve issues both proactively and as discovered
Application support and administration for SWIFT, IBM MQ, IBM Sterling Integrator, File Gateway, Tableau, and other applications
Manage application configurations, patch Levels and Evolution Paths
Provide technical analysis, resolve problems, and propose solutions
Provide support to and coordinate with developers, operations staff, release engineers, and end-users
Educate and mentor team members and operations staff
Participate in a weekly on-call rotation for after-hours support and change events

Knowledge And Experience

Bachelors degree in CIS or equivalent experience in Systems Engineering / Information Technology

5+ years proven experience with third party application support (SWIFT, IBM MQ)

Strong initiative to learn and assimilate new software / technologies and improve business processes

Demonstrated Fundamental knowledge of Linux Operating Systems (RedHat variants preferred)

Demonstrated Fundamental knowledge of Windows Operating Systems (2019+)

Fundamental understanding of the SDLC processes, and tools (GIT, Puppet, etc.)

Fundamental understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod)

Functional Scripting Knowledge (Perl, BPML, JavaScript, Bash, Python, PowerShell and / or others)

Top-tier analytics and problem solving

Ability to work in a fast-paced service-oriented team environment

Customer focused, and dedicated to the best possible user experience

Communicate effectively with both technical and business resources

Desired

Experience in automation tool development and methodologies, like Ansible and Puppet

Strong understanding of project management, organization, and time management

Experience with IBM Sterling Integrator and / or MQ

Experiene with Tableau

Basic understanding of SQL Database concepts (Oracle, MySQL)

Experience with LDAP systems

Salary Ranges

Illinois Base Salary Range : The expected base salary for this role, if located in Illinois, is between $113,300 - 140,000 USD. The base salary range does not include Intercontinental Exchanges incentive compensation. Regular full-time ICE employees are eligible for a suite of benefits including healthcare coverage, a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

New York Base Salary Range : The expected base salary for this role, if located in New York, is between $135,000 - 159,700 USD. This range does not include incentive compensation. ICE provides comparable benefits as described above.

Seniority level : Not Applicable

Employment type : Full-time

Job function : Engineering and Information Technology

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Application Engineer • New York, NY, United States