Applications Support Specialist I

Job Description

Job Description

Applications Support Specialist (Field) I

General Position Summary

Responsible for conducting the Company's in-field Applications Support activities for automated immunohistochemistry (IHC) instrumentation and reagents. Extensive on-site reagent evaluation and optimization. Participation in the installation process, applications troubleshooting, pre-and post- installation customer training and routine follow-up for Sakura customers and sales teams. Participates in all quality assurance procedures as required.

Essential Job Functions

Technical Support Activities

• As part of an installation team participate in the Installation and evaluations of immunohistochemistry (IHC) Instrumentation that are evaluated and / or sold in hospitals and commercial or research facilities
• Conduct comprehensive onsite evaluations of antibodies and probes.
• Provides on-site operator training and support.
• Responsible for addressing application, instrument and training issues in the field that can be complex in nature.
• Instruct customers in Advanced Operator Training.
• Performs all follow-up training and technical support for new and existing customers.
• Build a comprehensive understanding of new product offerings and their applications in a diagnostics immunohistopathology environment
• Participates in industry forums and product sales demonstrations.
• Quickly responds to customer inquiries and requests regarding products, questions and technical and applications problems.
• Conducts research to obtain support information if necessary. Proposes alternative solutions to customers for a variety of issues.
• Responsible for guiding complaint resolution to ensure that proper and satisfactory responses and results are provided to customers.
• Maintains a high level of customer satisfaction.
• Conducts all duties with the highest level of professionalism.
• Completes special projects as assigned.

Information Management & Reporting Activities

Information Management & Reporting Activities (continued)

Other Activities

Essential Job Requirements

Education

Experience & Minimum Qualifications

Physical Requirements & Working Environment

Physical Requirements & Working Environment (continued)

"Sakura Finetek USA, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.”

The above description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company's discretion.