SENIOR MANAGEMENT ANALYST SUPV - SES - 79010136

Senior Management Analyst Supervisor - SES

Division of Service Operations - Customer Contact Center Senior Management Analyst Supervisor - SES Position Number : 79010136 Biweekly $2,500 - $2,884.61

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail. This position works as a Senior Management Analyst Supervisor in the Customer Contact Center (CCC).

The Work You Will Do

The Senior Management Analyst Supervisor is responsible for providing high-level managerial and informational support to the Bureau Chief. This management position is responsible for overseeing daily operations, productivity, and personnel matters within the CCC. The incumbent in the position will be required to make decisions relating to the operation of the unit and to obtain solutions to complex situations by operating within well-established policies, laws, rules, and guidelines.

Your specific responsibilities include :

• Perform administrative duties relating to task assignments, personnel and all managerial decisions relating to the areas under this position's managerial authority. Includes hiring, employee termination, leave and attendance approval, discipline and performance review activities.
• Act as liaison for the CCC to the business units concerning issues relating to the escalations submitted by CCC.
• Assigns, reviews, and coordinates office operations related to all operational areas under this position's managerial authority.
• Assist with and coordinate the reporting and tracking of data relative to established performance measures.
• Uses information gathered from quality assurance reviews to assist supervisors in developing training catalogs and implementing motivational training to improve the quality and quantity of work performed by staff.
• Assists the Bureau Chief in monitoring legislative proposals and bill analysis. Makes recommendations for statute and rule changes when appropriate.
• Manages the development of new and existing programs in the Bureau and suggests improvements to meet needs more effectively.
• Conduct special projects and monitor the development of fiscal and statistical reports.

Knowledge, Skills, and Abilities

The candidate must possess :

Minimum Requirements

The candidate must have :

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including :

For additional benefit information, please visit the following website : http : / / www.mybenefits.myflorida.com

Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and / or abilities must also be disclosed on the State of Florida Employment Application.

Applicant Note : If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

This Advertisement may be used to fill current and future vacancies for up to six months from date of opening.

Note : This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement.

If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074.

Special Reminders : Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location : Tallahassee, FL, US, 32399 Nearest Major Market : Tallahassee