Job Description
JOB INFORMATION:
Job Title: Customer Service Center Representative Department(s): 5082 - Customer Service Center Location(s): Garden City Terminal FLSA Status: Non-Exempt
JOB OVERVIEW: Under the supervision of the CSC Assistant Manager, the CSR provides universal customer service that is distinctive and consistent by exceeding customer expectations and understanding customer needs and requirements. Retain the focus on customer loyalty and establish added value services and further strengthen the relationships with our customers. To be customer-focused delivering service and value.
Upholds the values of the GPA to promote Safety, Integrity, Respect, Community, Creativity and Opportunity. Promotes a safe work environment by participating in safety initiatives and reporting unsafe conditions and behaviors.
JOB DUTIES:
JOB REQUIREMENTS: Knowledge, Skills, & Abilities
Strong Microsoft Word, Excel, and PowerPoint required.Excellent written, oral, and presentation skills interpersonal skills and the ability to interact effectively and professionally with GPA staff on all levels of administration as well as internal and external customers in order to create a result-driven, team-oriented environment.
Experience
Education
Licenses & Certifications
Note: This job description is not necessarily an exhaustive list of all duties, responsibilities, job requirements, or working conditions associated with the job. Management reserves the right to revise the job or to require the performance of different or additional tasks. The employee must be able to perform the essential functions of the job, with or without reasonable accommodation, an without direct threat to the health or safety of others.
Revised: 8/3/2023
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