Patient Services Rep

Pediatric Specialties Patient Services Representative

We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's three hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neuroscience Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.

Responsibilities

Monday-Friday

Times Rotate

Mon & Thurs 11 : 00AM-7 : 00PM

Tues & Weds 10 : 00AM-6 : 00PM

Friday 9 : 30AM-5 : 30PM

35 Hours Per Week

Qualifications

High School Diploma or GED Required. Minimum of one year of clerical or service experience, preferably in a medical environment. Knowledge of medical terminology and HIPAA guidelines strongly preferred. Knowledge of electronic medical record, registration, and billing systems preferred. Excellent customer service skills. Must pass customer service skills test. Excellent communication and organizational skills. Speaks, reads and writes English to the extent required by the position. Bilingual as mandated by patient demographics of practice.

Ability to communicate with multicultural and language-deficit patients. Excellent telephone etiquette. Computer literate. Ability to utilize various computer systems in addition to Microsoft Office. Must pass basic data entry skills test. 25 WPM Must pass basic math skills test. Good oral and written communication skills. Demonstrated ability to handle multiple tasks and to deal calmly with individuals under stress. Must display a positive attitude toward other healthcare members and a diverse, multi-cultural patient population.

Ability to set priorities and organize work. Identifies and resolves problems effectively

Bilingual Required English with one of the following, Spanish, Arabic, Russian, Mandarin / Cantonese, Bengali, Urdu.

The employees entire employment record (including performance and disciplinary action) will be considered in determining qualifications and ability to perform the job. While it is the policy of Maimonides Medical Center to solicit applicants from the community, please remember that our union contract requires that we give preference to hospital employees.

Maimonides Medical Center (MMC) is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard for race, creed (religion), color, sex, national origin, ethnicity, sexual orientation, gender identity, military or veteran status, age, disability, pregnancy, predisposing genetic characteristic, marital status or domestic violence victim status, citizenship status, or any other factor which cannot lawfully be used as a basis for an employment decision in accordance with applicable federal, state, and local laws. MMC is committed to following the requirements of the New York State Human Rights Law with regard to non-discrimination on the basis of prior criminal conviction and prior arrest. Maimonides adheres to Planetrees philosophy of patient-centered care.

Pay Range USD $28.86 - USD $29.43 / Hr.

Maimonides Medical Center (MMC) is an equal opportunity employer.