Customer Service Representative

Title : Customer Service Representative

Department : Government

Location : New Hyde Park, NY

About Us

For more than 100 years, Jamaica Bearings Group (JBG) has built a reputation as a trusted partner in the aerospace, defense, industrial, and rail markets. As a family-owned business, we pride ourselves on combining tradition with innovation, delivering high-quality solutions while building long-standing relationships with our customers, suppliers, and employees.

Position Summary

Join our dynamic team in a full-time, in-office role where your expertise will make a real impact! As a key customer-facing professional, you will prepare and submit quotations to government and third-party clients, guiding negotiations with confidence. You’ll collaborate daily with customers, suppliers, and internal team members to ensure pricing is accurate and proposals are compliant—bringing precision, professionalism, and teamwork to every interaction. This role thrives on in-person collaboration, and being in our New Hyde Park office 5 days a week is essential to building strong relationships and driving results.

Key Responsibilities

• Address customers’ requirements from phone, fax, mail, or EDI communications
• Prepare & submit quotations to customers
• Prepare cost and pricing data, Negotiate price
• Review and negotiate Contract terms and conditions
• Review & process customers’ orders ensuring accuracy for data entry
• Expedite critical orders
• Source stock for critical requirements
• Review & action customer open orders
• Interchange parts
• Obtain certifications or test reports when necessary
• Initiate customer return process
• Assist accounting with customer payment issues when required
• Advise customers of order progress, deliveries, discrepancies, quality
• Completes all other assignments that may be required by the company

Qualifications & Experience

Preferred

Core Competencies

What We Offer

Commitment to Diversity, Equity & Inclusion

At Jamaica Bearings Group, we are committed to building a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds, experiences, and perspectives, and we are dedicated to ensuring that every team member can thrive. If you require accommodation during the application or interview process, please let us know.

How to Apply

To apply, please submit your resume and a brief cover letter outlining your experience and interest in the role via .