STEPS Patient Relations Assistant

Required License / Registration / Certification

Physical Requirements The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing);

walking including pushing, pulling, and / or lifting up to 10lbs and occasional pushing, pulling, and / or lifting objects up to 25bs.

Shift Monday Friday, Day Shift; 8 : 00 am 5 : 00 pm (40 hrs / wk) Job Summary The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.

The primary responsibilities include, but are not limited to : greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone.

This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.

Skills / Knowledge / Abilities The ideal candidate will have customer service experience and be able to communicate calmly and helpfully during stressful and / or crisis situations.

Should be able to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality;

be able to prioritize tasks efficiently; and work in multiple systems simultaneously. Does this position have supervisory responsibilities?

No Preferred Education / Experience Deadline to Apply 05 / 31 / 2024 University Community of Inclusion The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance.

We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome.

We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live.

In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources.

These screenings may include a national background check and / or drug screen.