Senior IT Product Specialist - SITPS

Job Title : Senior IT Product Specialist

Location : Long Island City, NY

Duration : 6 Months

Interview Type : In-person

Note : The Pay Rate mentioned is as per C2C Tax Term, W2 Rates offered will be different.

Job Description

Key Responsibilities :

• Work closely with program users to capture, troubleshoot, and resolve issues while ensuring timely follow-up and closure.
• Conduct and document Root Cause Analysis (RCA).
• Identify required updates and enhancements; collaborate with the Project Management team across all project phases (minor and major enhancements) and provide input on product design, features, and user experience.
• Serve as a liaison between program staff, development teams, DBAs, network and security teams, vendors, and consultants to ensure clear communication and smooth collaboration.
• Conduct meetings with impacted teams for issue resolution and enhancement updates.
• Track progress of minor enhancements using the Project Tracker (Salesforce application).
• Gather and document business requirements and workflows from users.
• Create and update system topologies for primary and integrated applications.
• Present system topologies to the Architecture Review Board (ARB) for approval and feedback.
• Investigate, prioritize, and follow up on application bugs, issues, and enhancements.
• Work with vendors and technology partners to complete Cloud Service Agreements (CSA) and required IT / program documentation.
• Collaborate with IT Security teams to complete Software Security Assurance Process (SSAP), application scans (e.g., Rapid7), HIPAA-related scans, and resolve identified vulnerabilities.
• Assist users with creating and updating test scripts / test plans; support user acceptance testing (UAT) when needed.
• Coordinate testing activities and ensure timely deployment of changes.
• Support system deployments, upgrades, QA, UAT, and post-production activities.
• Assist with application usage, configuration, and administrative tasks.
• Troubleshoot issues and perform system maintenance as required.

Qualifications :

Preferred Qualifications :

For more details reach at resumes@navitassols.com.

About Navitas Partners, LLC : It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.