Manager, Project Operations

Fort West is a small brand strategy and design agency. We help organizations discover their right to win, own their place in culture, and realize meaningful growth. Our work is multidisciplinary, spanning brand development, marketing communications, digital experiences, and advertising campaigns.

We’re at a pivotal moment. Fort West is resetting, refining our position, and preparing for new growth. The Manager, Project Operations will play a critical role in our success. You will define, establish, and manage the tools and workflows that keep projects running smoothly—on time and on budget. You’ll work across teams to bring alignment, visibility, and accountability to how projects are planned, staffed, and delivered.

This is a hands-on role for someone who loves both designing and running great systems. You’ll be both strategist and operator, building the structure that enables our teams to do their best work. To start, this role will serve as Fort West’s sole project operations leader and project manager, setting the foundation for scalable growth. With success, you’ll lead and build our project management discipline.

Responsibilities

• Design and implement project management processes, tools, and templates that enhance efficiency and collaboration.
• Oversee day-to-day project operations, including scoping, resourcing, scheduling, and budget tracking.
• Partner with strategy, creative, and account leadership to ensure projects deliver on brand, business, and creative goals.
• Maintain visibility into project health—tracking progress, anticipating risks, and ensuring accountability.
• Forecast team capacity, manage workloads, and support leadership in resource planning and business operations.
• Champion continuous improvement : evaluate what’s working, refine what’s not, and bring forward better ways of operating.

What You Bring

Benefits

Compensation

To apply, please email with an introduction, your portfolio link, and compensation expectations (required for consideration).