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Customer Experience Representative

Customer Experience Representative

VirtualVocationsNorth Hollywood, California, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Representative, Customer Experience.

Key Responsibilities

Provide service support to members and / or providers through various communication channels

Conduct surveys related to health assessments and member / provider satisfaction

Document details related to Member or Provider inquiries accurately

Required Qualifications

HS Diploma or equivalent combination of education and experience

1-3 years of Sales and / or Customer Service experience in a fast-paced environment

Preferred Associate's Degree or equivalent combination of education and experience

Familiarity with systems such as Microsoft Office, Salesforce, and CRM tools

Experience with contact center objectives and performance goals

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Customer Experience Representative • North Hollywood, California, United States

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