Overview
Join to apply for the Installation & Operations Manager role at SECURATECH
We are a respected provider of integrated security and fire solutions in the U.S., focused on customer service excellence and technology leadership. We seek top talent in the Security Industry for growth and advancement.
Job Details
- Location : Farmington Hills, MI
- Seniority level : Mid-Senior level
- Employment type : Full-time
- Job function : Management and Manufacturing
- Industries : Security and Investigations
Responsibilities
Responsible for all aspects of branch operationsInventory managementOversee projects according to specifications, project details and financial budgets, including project field execution, coordination, project estimating and design, ensuring quality controlMaintain customer satisfaction by executing well-thought-out and planned installation of systemsLearn our products and services and keep up-to-date with changesImprove productivity, quality and field installation standardsProvide feedback to the company regarding trends, service failures or customer concerns and implement appropriate changesCommunicate with customers by telephone, email, letter and face-to-face, using good judgment when choosing the proper method of communicationPerform client site walks and surveysEstablish and maintain lasting relationships with clients by providing excellent support and service response timesInvestigate and solve customers' problems, which may be complex or long-standingKeep accurate records of discussions or correspondence with customersMeet with other departments, branches and managers to discuss possible improvements to the departmentTravel to offsite branch locations or clients when neededPerform other related duties as assignedQualifications
Knowledge of Fire Alarm, Burglar Alarm, CCTV, and Access ControlManagement experienceIndustry field experienceDynamic leadership and management qualitiesSeasoned professionalDecision-making skills and well-organizedAnalyzing information and problem solvingResults-drivenTeamwork-orientedExcellent writing skillsRelevant qualifications, such as certificates or diplomas, are desiredExtremely confident in facing confrontationsGood driving recordKnowledge of buildings and constructionRead and interpret construction plans and schematicsComputer skills along with some networking experienceBenefits
401(k)Health insuranceVision insuranceDental insuranceLife insurancePaid holidaysSecuratech is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.About the Organization
Securatech has emerged as a leading provider of comprehensive security solutions since 2011, offering CCTV video surveillance, access control, burglar & fire alarms, and related services. Our Security Operations Center coordinates monitoring, response, and emergency liaison, supported by our dedicated team and our subsidiary, Securatech Guard Services, statewide in Michigan.
Equal Opportunity
EOE Statement : We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
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