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Installation & Operations Manager
Installation & Operations ManagerSECURATECH • Farmington Hills, MI, US
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Installation & Operations Manager

Installation & Operations Manager

SECURATECH • Farmington Hills, MI, US
23 hours ago
Job type
  • Full-time
Job description

Overview

Join to apply for the Installation & Operations Manager role at SECURATECH

We are a respected provider of integrated security and fire solutions in the U.S., focused on customer service excellence and technology leadership. We seek top talent in the Security Industry for growth and advancement.

Job Details

  • Location : Farmington Hills, MI
  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Management and Manufacturing
  • Industries : Security and Investigations

Responsibilities

  • Responsible for all aspects of branch operations
  • Inventory management
  • Oversee projects according to specifications, project details and financial budgets, including project field execution, coordination, project estimating and design, ensuring quality control
  • Maintain customer satisfaction by executing well-thought-out and planned installation of systems
  • Learn our products and services and keep up-to-date with changes
  • Improve productivity, quality and field installation standards
  • Provide feedback to the company regarding trends, service failures or customer concerns and implement appropriate changes
  • Communicate with customers by telephone, email, letter and face-to-face, using good judgment when choosing the proper method of communication
  • Perform client site walks and surveys
  • Establish and maintain lasting relationships with clients by providing excellent support and service response times
  • Investigate and solve customers' problems, which may be complex or long-standing
  • Keep accurate records of discussions or correspondence with customers
  • Meet with other departments, branches and managers to discuss possible improvements to the department
  • Travel to offsite branch locations or clients when needed
  • Perform other related duties as assigned
  • Qualifications

  • Knowledge of Fire Alarm, Burglar Alarm, CCTV, and Access Control
  • Management experience
  • Industry field experience
  • Dynamic leadership and management qualities
  • Seasoned professional
  • Decision-making skills and well-organized
  • Analyzing information and problem solving
  • Results-driven
  • Teamwork-oriented
  • Excellent writing skills
  • Relevant qualifications, such as certificates or diplomas, are desired
  • Extremely confident in facing confrontations
  • Good driving record
  • Knowledge of buildings and construction
  • Read and interpret construction plans and schematics
  • Computer skills along with some networking experience
  • Benefits

  • 401(k)
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Paid holidays
  • Securatech is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.
  • About the Organization

    Securatech has emerged as a leading provider of comprehensive security solutions since 2011, offering CCTV video surveillance, access control, burglar & fire alarms, and related services. Our Security Operations Center coordinates monitoring, response, and emergency liaison, supported by our dedicated team and our subsidiary, Securatech Guard Services, statewide in Michigan.

    Equal Opportunity

    EOE Statement : We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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    Installation Manager • Farmington Hills, MI, US

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