Product Operation Analyst

P-1495

At Databricks we are passionate about enabling Data and AI teams to solve the worlds toughest problems from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the worlds best Data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers and customer obsessed we leap at every opportunity to solve technical challenges from designing next-gen UI / UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And were only getting started.

Reporting to the Director Product Operations you will lead key projects collaborate cross-functionally with stakeholders in Engineering Data Science HR and Finance to ensure our systems deliver operational excellence while scaling with the company. This serves as the foundation for data-driven decision making that help drive growth for Databricks. Ideal candidates will have a strong background in business operations with a deep understanding of data management principles and practices.

In this role you will be leading and supporting Serverless Networking platform projects where you will work across teams to drive launch of external customer-facing networking features and enhance the underlying networking infrastructure that supports our internal product teams

Key Responsibilities :

• Build reports and dashboards for monthly quarterly and executive-level reporting
• Orchestrate jobs using Databricks Jobs and Lakeflow Declarative Pipelines with built-in data validation and reconciliations
• Establish coding data management and documentation standards and best practices
• Act as the connective tissue between Support Product Engineering and Analytics to drive operational alignment product readiness and continuous improvement across support workflows
• Lead and execute strategic initiatives to scale global Support operations including coverage models KPI frameworks and support process enhancements.
• Build and maintain dashboards that measure support effectiveness surface product-driven case trends and track customer experience across support channels.
• Support quarterly and annual planning cycles including headcount capacity modeling and budget alignment in partnership with Finance and Workforce Management.
• Influence senior stakeholders by turning support and operational insights into clear data-driven narratives that inform product and business decisions.

What We Look For :

Nice to Have :

Required Experience :

IC

Key Skills

Corrosion Inspection,Commerce,Customer Support,Facility Management,AC Maintenance,Asic

Employment Type : Full Time

Experience : years

Vacancy : 1