Product Manager

The Product Manager will enhance the business relationship between Nextern and their customers. They will coordinate and collaborate with respective customers and Nextern personnel to develop and implement business solutions. This will require translating the customer needs to all internal departments with effective communication and responsiveness regarding the status of all : product forecasting, purchase / sales orders, project updates / changes, inventory readiness, customer inquiries, and issues.

ESSENTIAL ROLES & RESPONSIBILITIES

• Lead cross-functional team activities in identifying, understanding, and resolving business, distribution, and operational issues; responds to customer inquiries and takes actions essential to maintaining favorable customer relations.
• Develop and execute business solutions with customers, including : forecasting, production planning, cost reduction strategies, change implementation, and issue resolution.
• Schedules and presents Business Reviews (business relationship, capability overview, KPI review, program updates, etc.) with key customer department leaders, which may include : Purchasing, Engineering, Quality, Operations, etc.
• Stays informed of customer business, including : industry and market changes, competitive landscape, changes in product offerings, acquisitions or spin-offs, etc. which may impact Nextern’s relationship and / or products with their customer.
• Collaborates and provides direction to Nextern Business Leaders for all customer related matters to ensure highest service levels, operational excellence, and customer satisfaction.

EDUCATION AND / OR EXPERIENCE

QUALIFICATIONS

OTHER REQUIRED SKILLS & KNOWLEDGE :