Supervisor, Business Office

Supervisor, Business Office

The Supervisor, Business Office is responsible for overseeing the daily operations of the facility's business office functions, including registration, scheduling, medical records, patient financial accounting, and billing / collections. The role ensures compliance with organizational policies, regulatory requirements, and financial objectives while maintaining strong customer service standards. The Supervisor partners with leadership to support efficient processes, accurate financial performance, and effective staff management.

Essential Functions :

• Oversees business office functions including patient registration, scheduling, billing, collections, and medical records to ensure timely, accurate, and efficient operations.
• Collaborates with leadership to implement and maintain departmental policies, procedures, and workflows.
• Monitors and evaluates the performance of billers, collectors, and third-party vendors, ensuring accuracy in coding, charge capture, cash flow, and accounts receivable management.
• Performs business office functions as needed to cover staffing shortages, including charge posting, payment posting, claim submission, collections follow-up, verification of benefits, and authorizations.
• Maintains accurate and timely completion, retention, and destruction of medical records in compliance with standards and regulations.
• Ensures strong customer service and effective communication in registration, scheduling, and billing interactions with patients and families.
• Monitors and interprets reimbursement contracts, case costs, and profitability metrics, providing insights to leadership regarding financial performance.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities :

Supervises, trains and oversees departmental staff.

Assists in managing departmental budget ensuring cost-effective operations while maintaining high quality service.

Ensures compliance with all relevant regulatory bodies.

Works closely with leadership teams to coordinate and improve service delivery.

May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications :

Knowledge, Skills and Abilities :