Imaging Service Engineer I - Bay Area, California

Position Overview

Position Overview — An Imaging Service Engineer I is responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of technical support, as directed by the Area Service Manager.

Company Overview

FUJIFILM Healthcare Americas Corporation is focused on innovating for a healthier world. Our solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. Our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Our headquarters is in Lexington, Massachusetts. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided by our Group Purpose of "giving our world more smiles."

Visit : https : / / www.fujifilm.com / us / en / about / region / careers

Job Description

Duties and responsibilities

• Performs preventative maintenance as directed.
• Performs unscheduled maintenance work with the assistance of technical support.
• Is able to work independently on preventative maintenance work, but typically requires assistance on unscheduled maintenance work.
• Performs installations and de-installations of products and a wide variety of peripheral equipment as directed with some assistance.
• Maintains excellent working relations with field personnel, home office personnel, and management.
• Maintains timely and effective communications with the management team to escalate issues and customer concerns. Performs administrative duties including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA / RA work.
• Keeps up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
• Maintains daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Uses the escalation process to resolve customer service delivery issues and conducts root cause analysis to enable effective problem solving.
• Ensures all administrative duties and paperwork are completed neatly, accurately, and submitted promptly.
• Prepared to work odd hours and overtime hours on occasion and travel as required.
• Responsible for maintaining exceptional customer relations.
• Responsible for maintenance of assigned tools / test equipment and spare parts.
• Responsible to return parts within the required time frame.
• Responsible to promote, both internally and externally, the image and reputation of HCUS.
• Performs other duties as assigned by the Area Service Manager.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned duties.

Qualifications

Physical requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. This position typically works in usual medical, clinical working environments, including sites under construction.

The position may require the ability to physically work in high magnetic fields of up to 3 Tesla, which could affect implanted medical devices made of ferrous material, potentially causing serious injury.

Additional requirements

Travel

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).

Job Locations

US-Remote

Note : This description reflects the current requirements and could be subject to change.

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