HEALTHCARE ACCOUNT MANAGER - PACIFIC OR MOUNTAIN TIME ZONE(TRAVEL)

Job Type

Full-time

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview :

The Account Manager serves as a strategic advisor and primary liaison between OCHIN and its member organizations in maintenance. This role is accountable for cultivating and sustaining executive-level relationships, leading member engagement efforts, and driving alignment between member needs and OCHIN services. Account Managers proactively identify opportunities for operational optimization, coordinate solution development across internal teams, and ensure a consistently high-quality member experience. They leverage data, documentation, organization and industry knowledge to assess performance, address service gaps, guide members through onboarding, system enhancements, and the transition to long-term maintenance. This role requires extensive cross-functional collaboration, advanced relationship-building skills, critical thinking, and the a bility to lead complex member interactions across clinical, operational, financial, and technical domains.

Essential Functions :

• Member Relationship Leadership & Strategic Partnership - Cultivate and maintain strong relationships with member executives and key stakeholders to ensure exceptional service delivery, alignment to OCHIN's mission, and long-term member satisfaction.
• Meeting & Engagement Management - Independently lead, organize, and facilitate recurring member check-ins, site visits, and ad hoc meetings, ensuring thoughtful follow-up, internal coordination, and accountability for outcomes.
• Business Planning, Analysis, & Coordinatio n - Collaborate with members and internal teams to identify gaps in service, conduct business and technical analysis (including cost / resource modeling), introduce internal and external product and service owners, and develop action plans and solutions that support operational and strategic goals.
• Performance Monitoring & Documentation - Maintain accurate and timely account documentation, including meeting notes, action items, service history, CRM entries, and financial insights. Review KPIs to assess performance trends and drive continuous improvement.
• Cross-functional Collaboration Support - Partner across OCHIN departments, including project management and business development, operations, and finance to support new product onboarding, technology optimization, professional services, and the transition from stabilization to maintenance.
• Other duties as assigned.

Requirements

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Physical Requirements / Work Environment :

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are :

We offer a comprehensive range of benefits. See our website for details : https : / / ochin.org / career

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

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Salary Description

Min- 77,235 Mid-$96,544 - $116,786 $143,737

Salary Description

Min- 77,235 Mid-$96,544 - $116,786 $143,737