Vice President of Retail

Job Description

Job Description

Uncover the vibrant life of the Sonoran Desert, where Tucson showcases just how dynamic and diverse a desert ecosystem can be. Surround yourself with sweeping landscapes as you hike the rugged mountain ranges encircling the Old Pueblo or meander through serene wilderness preserves and parks. From the cascading landscape of Sabino Canyon to the towering saguaro cacti of Saguaro National Forest, and the cool pine and aspen groves of Mt. Lemmon, the American Southwest reveals its breathtaking beauty at every turn.

Tucson’s food and art scene goes far beyond the ordinary. Rooted in centuries of tradition, the city offers a unique blend of cultural influences found only in Southern Arizona. Discover the legacy of indigenous communities who have cultivated native ingredients for millennia—an enduring heritage that earned Tucson the honor of becoming the first UNESCO City of Gastronomy in the United States.

For over five decades, Goodwill of Southern Arizona has been dedicated to helping individuals in our region overcome employment barriers through job training, career services, and community support. When you join our team, you're not just starting a job—you’re becoming part of a mission-driven organization committed to creating lasting change. If you're inspired by the idea of helping others achieve independence and success through meaningful work, we invite you to explore a fulfilling career with us.

Role Overview

The Vice President of Retail plays a pivotal role in shaping the future of Goodwill Industries of Southern Arizona by providing visionary leadership and strategic oversight across all aspects of retail operations—including thrift stores, e-commerce, donation collection, transportation, and warehouse. This position is instrumental in driving sustainable growth while advancing our mission.

As a key member of the leadership team, the VP fosters a high-performance culture rooted in accountability, inclusion, and purpose-driven service. By cultivating strong, collaborative teams and an engaged workforce across all retail locations, this leader ensures that our values are reflected in every aspect of our operations.

Entering the first year of our new three-year strategic plan, we are focused on Operational Excellence —a core priority that will fuel our expansion and deepen our impact throughout the community we serve. The VP of Retail will be at the forefront of this transformation, guiding innovation, efficiency, and mission alignment across our retail enterprise.

Key Responsibilities

• Lead with vision : Develop and execute strategic plans to grow revenue, expand impact, and strengthen the retail division
• Drive performance : Oversee sales budgets, productivity, and operational benchmarks across multiple store formats
• Inspire teams : Mentor and develop District and Store Managers, ensuring leadership pipelines and succession planning
• Optimize operations : Use data and retail best practices to improve efficiency, merchandising, and customer experience
• Safeguard assets : Partner with Loss Prevention to uphold compliance, safety, and financial accountability
• Champion our mission : Align retail operations with Goodwill’s mission to transform lives through the power of work

Minimum Qualifications

Performance Benchmarks