Customer Care Representative
Customer Care Representative At a glance Location : US-KS-Lenexa Posted : 01 / 27 / 2022 Closing : 02 / 26 / 2022 Degree : Not Specified Type : Full-Time Experience : Not Specified Job description Start date : 1 / 10
Training hours : 8am-5pm CST
Work Schedule : M-F 9am-5 : 30pm, 10am-6 : 30am, 10 : 30am-7pm, and / or 12 : 30pm-9pm w / rotating weekend
100% attendance is required for the first 60-90 days
Job Summary
Handle all inbound customer contacts received by telephone. Place outbound calls to clients in accordance with call log procedures and policies.
Principal Duties :
Handles all customer inquiries received by telephone regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service
Report laboratory results to clients and patients using established protocols
Document reporting or call history in required format and maintain complete and accurate records
Contact the client to resolve routine matters related to patient testing and result reporting
Provides education and guidance to clients about Quest Diagnostics lab processes
Understands the importance of Quality Service and how it is measured
Perform other duties as required to meet the customer requirements
THE ABOVE STATEMENTS DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS IS NOT AN EXHAUSTIVE LIST OF ALL THE DUTIES AND RESPONSIBILITIES THAT AN INCUMBENT MAY BE EXPECTED TO PERFORM.
Qualifications :
Education Preferred : Minimum high school diploma or equivalent
Work Experience : Previous medical or customer service background preferred
Other :
Ability to work in a team environment
Strong organizational skills
Demonstrated composure in stressful situations
Demonstrated ability to follow company and department policies and procedures
Demonstrated ability to operate basic office equipment and utilize proficient computer skills
Demonstrated Integrity and a commitment to values
Quest Diagnostics is an Equal Opportunity Employer : Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.
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