Patient Services Representative-Intermediate

Patient Service Representative

Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage.

Responsibilities

• Verifies and / or obtains all benefits insurance information for patients.
• Obtains authorizations and referrals; assists in the collection of copays and existing balances due and assists with financial counseling as needed.
• Serves as an insurance resource for all clinic staff. Remains up to date on all insurance issues.
• Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
• Manages patient appointments according to the physician's schedules and / or protocols.
• Performs all other duties as assigned.

Qualifications

EDUCATION :

High school diploma or GED is required.

Required Skills

Three (3) years of related experience is required. A combination of education and experience will also be considered.