Title Operations Support

Job Description

Job Description

Who We Are :

At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values :

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer : Competitive pay

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US)

Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful advancement

This position is required to be on-site at our Kansas City, MO office.

We're Looking For :

We are seeking Title Operations Support with experience in title processing and customer success. You will be part of a dedicated title team responsible for handling title-related tasks and ensuring customer satisfaction. You will be involved in managing incoming title issues, processing titles accurately, and resolving customer inquiries. In this role, you will have the opportunity to use your expertise in title processing and customer service to deliver exceptional results. The ideal candidate will have a minimum of 1 year in a customer service role.

You Are :

Attentive. You pay careful and persistent attention to details and tasks at hand.

Organized. You consistently demonstrate a high level of dependability in handling responsibilities.

An excellent communicator. You possess strong written and verbal communication skills to effectively interact with customers and colleagues.

You Will :

Resolve title issues promptly and ensure necessary escalation for assistance.

Deliver exceptional customer service through phone and email interactions, including handling vehicle arbitrations and managing operational projects.

Assist in implementing processes and procedures to improve team accuracy and efficiency.

Coordinate price adjustments for vehicles as requested by buyers.

Receive and review arbitration titles, processing them as needed.

Manage the title process, including reassignments, title applications, and customer follow-up for BacklotCars inherited inventory.

Safely hold backdown titles and initiate remittance to the seller upon accounting approval.

Must-Have's :

Minimum of 1 year of customer service experience.

Demonstrated self-motivation, initiative, and the ability to work independently with minimal supervision.

Excellent written and verbal communication skills.

Strong attention to detail and organizational abilities.

Effective problem-solving skills with a focus on achieving positive outcomes.

Positive attitude with a customer-first mindset.

Proficiency in troubleshooting and resolving end-user issues or appropriately escalating them.

Nice to-have’s :

Experience in vehicle title processing or automotive-related customer service roles.

Data-driven approach with a curiosity for finding ways to enhance the department.

Sound like a match? Apply Now - We can't wait to hear from you!

Sound like a match? Apply Now - We can't wait to hear from you!