Club Operations Assistant Manager, Bachelor Gulch Club

Location : Beaver Creek, CO, US

• Lead concierge team with three direct reports. Schedule, evaluate, and develop team. Oversee all concierge operations.
• Ensure timely and accurate payroll administration for hourly employees : Concierge, Fitness Instructors, ski instructors for Club Activities, Holiday Help
• Post positions, interview candidates, and manage recruiting process in Success Factors for all club positions.
• Manage Club Accounting pertaining to member expenses at the Ritz-Carlton Hotel and Club Amenities. Reconcile monthly billing, submit payments and communicate with Marriot billing department.
• Build and maintain business relationships with partners at the Ritz to ensure smooth billing process.
• Purchase and manage inventory of all club office supplies and members' lounge supplies. Use of COUPA to manage POs and ONBASE to manage invoices
• Provide accurate monthly forecast of department expenses and meet budget goals
• Record and manage employee compliance requirements
• Oversee Club Facilities projects including capital projects
• Member data entry and maintenance of Alice, and MYEMMA
• Assist with concierge duties as needed (answering phones, making reservations, answering member inquiries)
• Assist with Food and Beverage duties in BGC Members Lounge
• Lead Journey to Zero program for the Club
• Communicates effectively in writing and verbally with high-end clientele
• Communicate with outside vendors for scheduling and payments
• Manages Club Retail Program : Buying, sales, inventory, receiving, merchandising, create and meet sales goals, produce and update club retail policy and procedure training manual, guide and train employees on sales program procedure
• Train new employees in all aspects of Club Operations
• Maintain high standards throughout daily assignment and provide members with exceptional service
• Act as MOD
• Communicate / train on emergency and safety procedures for the property and the established emergency plan. Responsible for SAFARI department training.
• Complete delegated tasks and projects; assists other departments as business volumes and employee levels demand
• Drive company vehicle to pick up items from warehouse and mailroom and drive on club activities.
• Support Club Programming : assist in leading Club Activities / Events
• Assist as host of Friday evening Club Social Event
• Work closely with high-end clientele
• Works weekends
• Experience in luxury private club or hotel and high-end clientele
• Billing experience
• Retail experience
• Experience in leadership position with direct reports
• Valid Colorado drivers license
• Computer proficiencies : COUPA, PeopleSoft, Success Factors, Guest Connect, JONAS, Alice, OnBase, My EMMA, Microsoft - Outlook, Excel
• Excellent English with professional verbal and written skills
• Excellent teamwork skills
• TIPS and ServSafe certification
• Bachelor Degree

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests *and* our employees.

Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo.

Whether youre looking for seasonal work or the career of a lifetime, join us today to reach your peak.