CSR / Order Processor (Orange)

The Customer Service / Order processor person is the key in establishing customer contact and relations. As a key person in servicing and assisting in customer inquires, demands, and challenges, this person must excel in customer relations and be knowledgeable of the products and services provided. Finally, this position will be responsible for the accuracy and completion of all necessary paper work required in completing each transaction.

DUTIES AND RESPONSIBILITIES

The responsibilities of the Inside Sales person are as follows; it must be noted that the daily activities of an individual may not be limited solely to the items listed, additional duties and responsibilities be assigned as necessary be management.

Customer Sales

Identify needs of the customer whether it be product or service

Always use a positive, friendly and professional approach

Provide answers to any customer inquiries

Use quoted prices and arrange delivery schedules with dispatch

Must utilize diligence to provide correct pricing to quotes to eliminate credits

Assist customers as required in Warehouse

Provide samples, literature and product demonstration as needed

Maintain organized library of literature, catalogs and samples

Prepare Sale Bill of Ladings and direct customer for loading

Demonstrate the Customer Satisfaction attitude

Seek assistance as circumstances arise when you are uncertain

Confer with Management to suggest workable but reasonable inventory levels based on sales and availability

DAILY FRONT OFFICE DUTIES

Assist in answering and directing phone calls

Direct calls to proper individual or take accurate messages

Have access to stock status information available for quick response to inquiry

Assist outside sales and shipping in preparing order for pickup or delivery

Complete each sale or purchase with understanding of the effect on inventory

Assure each order that is shipped is prepared to invoice same day

QUALIFICATIONS

To be considered for this position of Customer Service / Order Processor, an individual must meet or have clearly demonstrated their ability for consideration by achieving the following :

Possess excellent customer skills

Maintain and grow professional relationships

Have proficient math and numerical skills

Have good verbal and written skills

Have knowledge of our products line, application and uses

Must be detailed, accurate and organized

Have experience with inside sale and computer interface

Working knowledge of MS Office Word, Excel & Outlook

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.