Junior Product Analyst

Description *This position is open until filled. We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are enthusiastic about our mission—making a difference in residents’ lives. Together, we can make it happen.

Our County is focused on enhancing our residents’ quality of life through well-designed services and a positive workplace culture. Our greatest assets are our employees, and we are seeking talented individuals who are innovative, curious, and energetic to become part of our digital services team. We are resolute on modernizing county services and increasing the engagement of residents and staff. This is not a typical public sector position in a typical information technology setting. We need pioneering spirits seeking to make real changes using disruptive techniques.

Arapahoe County is looking for a full-time Junior Product Analyst - Digital Services. Under general supervision, this position is responsible for working directly with county departments to deliver government services that are simple, effective, and easy to use; supporting the vision, roadmap, and enhanced digital delivery of user-centered products to solve problems and modernize county services; researching, process mapping, and analyzing data and systems to recommend product decisions.

The ideal candidate for this position is an empathetic product analyst who cares deeply about how technology can touch residents’ lives and lead to innovative outcomes. You will be a creative critical thinker who wants to shake up the status quo, have exceptional people skills, and have experience shipping web products using Agile practices.

You will work with internal and external stakeholders to ensure they're getting value while growing the use and adoption of digital tools and services.

If you want to work in a fast-paced nimble environment, with a good work life balance, solving hard problems, working with cutting-edge technology, and making a difference in people’s lives, you should join our team.


Duties

• Assists the Product Manager in developing and maintaining strategic short-term and long-term roadmaps for technology products for business partners, ensuring alignment to the Information Technology department and the County’s strategic priorities specific to digitalization and citizen facing technology.
• Collaborates with business partners to ensure the best usage of technology and identify strategic business function opportunities for both short and long term, and track adoption across relevant departments.
• Assists with information gathering conversations with end users to obtain needs and requirements, determines scope and prioritization of activities based on business and customer impact.
• Researches and identifies potential products.
• Collaborates with vendors and/or development staff to determine the most effective way to achieve product requirements.
• Supports the Product Manager in collaboration with IT leadership to create and implement product business strategies that leverage and integrate IT strategy of architecture, infrastructure, and application development of existing and new technology to achieve business objectives.
• Assists the Product Manager with managing customer expectations with respect to IT Services, identify gaps between business needs and IT services, contribute to finding innovative solutions to fill those gaps, and influence stakeholders buy-in to change and/or adoption as necessary.
• Uncovers regulations, statutes, and rules governing programs and services to ensure alignment with technology options.
• Collaborates with IT staff to ensure alignment of operational business process.
• Assists in defining metrics and key performance indicators and tracks and reports metrics.

Skills, Abilities and Competencies:

• Capable in assisting of writing/creating business requirements, problem statements, gap analyses, statements of work.
• Ability to present technical and nontechnical data in an influential and articulate manner in order to gain understanding and buy in from audiences.
• Ability to actively listen and gain understanding of customers needs, wants and points of view.
• Understanding in the areas of application programming, database and system design including Internet, Intranet, Extranet and application architectures.

Behavioral Competencies (these are required for all positions at ACG):
Accountability
Accessibility
Inclusivity
Integrity

Requirements

Education and Experience:

• Bachelors’ Degree
• 0-1 year of functional experience in information technology and the software industry, serving in roles such as Business Analyst, Product Owner, Product Manager or Business Relationship.
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Supplemental Information

Pre-Employment Additional Requirements:

• Must successfully pass applicable pre-employment testing including background check.

WORK ENVIRONMENT:

• Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:
The following are some of the physical demands commonly associated with this position.

• Spends 80% of the time sitting and 20% of the time either upright or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Below, please list any special physical demands associated with this position. For instance, exposure to hazardous environments, blood borne pathogens, extreme heat/cold, use of power equipment or machinery, wearing of PPE (personal protective equipment).

Definitions:
Occasionally: Activity exists less than 1/3 of the time.
Frequently: Activity exists between 1/3 and 2/3 of the time.
Constantly: Activity exists more than 2/3 of the time.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.

As a Regular Full-Time employee at Arapahoe County Government, you are eligible for benefits such as:

• Medical, Dental, and Vision Insurance
• Life and Supplemental Life Insurance
• Short and Long Term Disability
• Mandatory Pension Plan
• Deferred Compensation Plan
• Pre-paid Legal Services
• Vacation and Sick Leaves
• Holiday pay
• Training and Educational Reimbursement Opportunities

For a more detailed listing of our benefit programs, click on the MENU link on the left and then Benefits Summary. 01 Please choose the response that best describes your educational background.

• High School Graduate or GED
• Some College
• Associate Degree
• Bachelor's Degree
• Master's Degree

02 Please choose the answer that best describes your years of experience in information technology and the software industry, serving in roles such as Business Analyst, Product Owner, Product Manager or Business Relationship.

• No Experience
• Less than 1 year of experience
• 1 year to less than 2 years of experience
• 2 years to less than 3 years of experience
• 3 years to less than 4 years of experience
• 4 or more years of experience

03 Please describe your experience in information technology and the software industry, serving in roles such as Business Analyst, Product Owner, Product Manager or Business Relationship.

Required Question