Customer Service Associate

Job Description

Job Description

Description : Summary :

This position requires that the employee can read, write and communicate clearly. Requires ability to sit and concentrate for extended periods and familiarity with computers and phone systems.

Primary Responsibilities :

• Trained on product lines, able to read and interpret the product codes
• Order entry as and when needed
• Help customers with tracking and assisting in general inquiries
• Sample preparation for all customers
• Manage large amounts of incomings calls
• Follow communication procedures, guidelines and policies
• To check emails and respond with acknowledgement within 2 business hours, when applicable
• Greet customers warmly and ascertain problems or reason for calling
• Follow up with existing customers by making calls or sending emails
• Maintain a positive relationship with new clients to facilitate future sales
• Audit invoices
• To be able to handle work pressure
• Handle changes in policies or renewals

Requirements :