DISTRICT MANAGER

District Manager

From humble beginnings, one small bakery in Baltimore has grown to become a staple in our community. Kneads combines H&S's history with the new age of artisan craft, creating a one-of-a-kind brand and experience, giving a modern face to H&S Bakery. We want people to see it, touch it, and taste it, to have a full sensory experience. As soon as you walk through the doors, we're dedicated to you and your "Kneads," whether that's a coffee to go, or meeting with colleagues, we are here to provide a space of comfort, a space that can unleash your creativity, and a space where Baltimore becomes a family.

Job Overview

The District Manager is responsible for overseeing multiple restaurant locations to ensure full operational performance, effective team leadership, and alignment with company standards. This role is essential to driving profitability, consistency, team culture, and guest satisfaction.

Role & Responsibilities

• Oversee day-to-day operations across multiple bakery locations.
• Uphold food safety, cleanliness, and compliance with all regulations.
• Hire, train, and develop bakery managers and staff; conduct trainings and provide coaching.
• Cultivate a positive workplace culture that emphasizes customer service and professionalism.
• Monitor financial performance, including sales, labor costs, and inventory control, to drive profitability.
• Maintain high-quality customer experience, resolving escalated service issues when necessary.
• Conduct regular site visits to audit product presentation, service quality, and adherence to brand standards.
• Support new product launches, marketing campaigns, and strategic initiatives to grow the business.

Communicate regularly with executive leadership, providing updates on district performance and operational needs.

Allocated 50 hours per work week with a minimum of two in-person visits per restaurant each week.

Qualifications

2+ years of multi-unit restaurant or food service management experience

High school diploma required; college degree or diploma preferred

Strong math, analytical, and problem-solving skills

Proficiency in Microsoft Excel, PowerPoint, and ability to interpret and create reports, adaptable to restaurant technologies and tools.

Strong leadership and team development skills with the ability to coach and motivate diverse teams.

Solid understanding of financial reports, budgeting, and inventory management.

Knowledge of food safety, health regulations, and quality control practices.

Excellent problem-solving and conflict-resolution abilities.

Strong communication and organizational skills with the ability to balance strategic and hands-on responsibilities.

Flexibility to travel between locations and adjust to operational demands.

At the H&S Family of Bakeries, we value our team members and make it a priority to offer competitive compensation that encourages longevity with the company and long-term growth. We offer competitive pay and comprehensive and affordable benefits packages, including medical / dental / vision, short term disability, retirement savings, paid time off.

Equal Opportunity Employer

We are an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors. Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.