Law Enforcement Operations Specialist

Law Enforcement Response Specialist

Snap Inc. is a technology company that believes the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The company's three core products are Snapchat, an augmented reality platform that powers AR across Snapchat and other services, and its AR glasses, Spectacles.

The Law Enforcement Operations (LEO) team are digital first-responders protecting Snapchatters and the public at-large. The team handles all global law enforcement requests for user data, and responds to these requests as legally permissible and consistent with Snap policies, while simultaneously safeguarding the privacy rights of our users. We value the power of diversity, as we continually strive to build an innovative and inclusive team culture centered on Snap's values of Kind, Smart, and Creative. We're looking for a Law Enforcement Response Specialist to join the Law Enforcement Operations team!

What You'll Do :

Accurately review, index, and process various types of legal requests from global law enforcement. Participate in on-call rotation for law enforcement emergency requests and internal escalations, which requires working atypical weekday hours, some weekend days and / or holidays each month. View and action reported content as needed. Reported content can be graphic so you must be comfortable viewing graphic content. Handle inbound and outbound calls from law enforcement, providing helpful and empathetic support within policy guidelines. Review team members' work product and provide feedback as a core part of the role. Create and lead internal training sessions on an as-needed basis. Enhance operational workflows via process and policy improvements. Drive successful projects and tooling initiatives.

Knowledge, Skills & Abilities :

Strong attention to detail, with the ability to accurately analyze lengthy legal documents. Excellent verbal and written communication skills. Ability to work both independently and collaboratively, with minimal oversight. Ability to organize and prioritize assignments effectively. Willingness to travel and participate in testimony appearances on behalf of Snap.

Minimum Qualifications :

Bachelor's degree or job related equivalent experience in lieu of degree.

Preferred Qualifications :

Experience working directly with law enforcement in a professional setting. Experience collaborating with internal and external stakeholders at all levels of the company. Call center experience an asset. Near native fluency in French, German, Arabic, or Nordic languages. A passion for Snapchat and online safety!

If you have a disability or special need that requires accommodation, please don't be shy and provide us some information.

At Snap Inc., we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.

Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability / vets.