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We are changing the world, one world at a time, by providing various asset management and operations-oriented technical services such as building maintenance, preventive maintenance, project management, construction management, energy management, repairs, and troubleshooting of facility assets.
Account Director
Atlanta, GA-Midtown Salary- $115-$120k
Job Summary
The purpose of the Accounts Director position is to lead a team of Accounts Managers. The Accounts Director oversees multiple managers and client accounts across the United States. The Accounts Director also serves as the liaison between clients and Keystone Management, ensuring that projects meet client expectations and are delivered on time and within budget, while driving client satisfaction, revenue growth, and operational efficiency.
Essential Job Duties and Responsibilities
Team Leadership and Management
- Lead, mentor, and motivate a team of account managers.
- Foster a culture of collaboration, accountability, and excellence by providing guidance and support to team members.
- Set clear performance goals and objectives in line with overall company goals for the team and individual managers.
- Visit work sites at least quarterly to meet with leadership and team.
- Conduct performance reviews based upon preset goals and objectives.
- Provide constructive feedback to facilitate professional growth and development.
Client Relationship Management
Serve as primary point of contact for key client accounts.Build and maintain strong relationships by understanding client business needs, goals, and challenges.Develop tailored solutions and strategies.Solicit clients feedback on services; troubleshoot identified and potential problems and concerns.Participate in client meetings to report on assignment and project updates.Visit accounts, in person, at least quarterly, to meet with clients.Work in partnership with 3rd party suppliers and service providers to ensure client expectations are met.Proactively identify opportunities to exceed the client's expectations.Account Planning and Strategy
Develop and implement strategic account plans to drive growth, retention and profitability.Conduct regular account reviews and visits to assess performance, identify areas for improvement, and address any issues or concerns.Work closely with cross-functional teams, including human resources, recruiting, and accounts support to align strategies and initiatives with client objectives.Stay abreast of industry trends, market developments, and competitive landscape to inform account strategies and initiatives.Fill in when there are gaps in leadership on accounts to ensure the operations continue to run smoothly.Financial Management
Monitor account budgets, forecasts, and expenditures to optimize resource allocation.Identify opportunities for cost savings, efficiency improvements, and revenue enhancement within client accounts.Collaborate with finance and accounting teams to ensure accurate billing, invoicing, and financial reporting.Risk Management and Compliance
Ensure compliance with company policies, procedures, and industry regulations.Identify and mitigate risks associated with client accounts, such as contract disputes, or financial discrepancies.Address any compliance or regulatory issues in a timely and effective manner.Ensure operational compliance with all appropriate laws and policies (including OSHA safety practices and procedures.)Knowledge, Skills and Education
Bachelor's degree in business administration, Communications and Public RelationsPreferred master's degree and proven client relations success7 to 10 years of Facilities Management experienceHigh Proficiency in MS Programs (Outlook, Excel, PowerPoint and Word)Strong understanding of facility management standards, business operations and regulatory requirementsStrategic thinker with the ability to develop and execute account plans and initiativesSupervisory Responsibilities / Level of Supervision
This position has supervisory responsibility exempt level employees.This position will contribute to employee life-cycle decisions.This position will focus on Account Manager successful performance and growth.Evaluation based on the successful performance of essential job duties and responsibilities and achievement of goals.Attributes for Success
Work collaboratively with others, share information, communicate clearly and professionally with leadership, team members and vendorsClient drivenRelationship and network builderAdept at conflict managementProblem solverFlexible and reliablePatiencePositivityInnovativePrepared and calm under pressureWorking Conditions and Physical Requirements
This is a full-time position. Out of State travel 25 30%. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions / requirements of the job. Additional requirements are as follows :
Ability to stand for long periodsAbility to walk long distancesAbility to walk on levels, uneven and slippery surfacesAbility to operate office equipment, computer and toolsCorrectable vision and hearingAbility to periodically lift, drag, carry and push equipment, tools and supplies up to 50 poundsAbility to drive a vehicleSecurity Requirements
Pass a Keystone Management background checkPass a Federal Aviation Administration background checkPass a driving history checkPossess a current driving license