Customer Service Associate

Customer Service Associate

LaPlante Electric is currently hiring an outgoing Customer Service Associate to assist our clients with all their inquiries and ensure they have the best experience with us. This is a full-time, 100% in office position earning a competitive wage of $24 - $26/hour. We are a local electrical industry leader and believe that hard work can also be fun.

In addition to great pay and our positive culture, we offer our Customer Service Associate the following benefits and perks:

• Health, dental, vision, disability, supplemental, and life insurance
• 401(k) with match
• Paid time off (PTO) and Paid Holidays
• Paid training
• Tuition reimbursement
• Professional development assistance
• Potential for overtime work at 1.5 times the hourly rate

SCHEDULE

The work schedule for this full-time position is Monday through Friday, 8:00 AM - 5:00 PM.

WHAT YOU'LL BE DOING

• Disbursement of incoming emails to the appropriate employee or department
• Using our company software, Service Titan, to record communication, actions taken with customers, and any vital information on the customer's job
• Resending invoices or estimates or providing financing information to customers
• Sending reset instructions for generator error codes
• Calling customers who've received reset instructions and offering a service appt.
• Mailing out installation magnets to customers according to a timeline
• Mailing of appreciation items when applicable to customers
• Keeping an eye on office supplies
• Keep "Electrical List" tabs updated on Teams
• Informing office staff when packages arrive and handling outgoing mail
• Tagging jobs below the line "new customer or existing"
• Scrubbing Slack lists for Customer Service Department and clearing complete ones
• Entering spreadsheet data as needed by office staff
• Assisting with 5-star customer issues and concerns
• Maintaining the reviews bonus spreadsheet
• Other office related tasks as they arise or are needed by other departments

TECH WE WORK WITH

• Microsoft Outlook
• Microsoft Teams
• Word and Excel
• Slack
• Service Titan

ABOUT LAPLANTE ELECTRIC INC.

We are a Maine-based family-run company that specializes in electrical services and installations including standby generators and ductless heat pump services. In 1974, Mike LaPlante started this business with only one pickup truck and his work ethic. Since 1974, technology has developed, and our team has grown. We provide quality services, but also value fairness, respect, and honesty. From 24/7 customer service to emergency night or weekend service, we want our clients to be happy. Every day we strive to exceed expectations and serve our community!

We recognize that relationships are a two-way street and that having happy and grateful team members is the way to bring world-class service to our customers. This is why we take care of our staff! For our amazing team, we offer an excellent benefits package, opportunities for advancement, and a fun, engaging work environment.

CUSTOMER SERVICE ASSOCIATE REQUIREMENTS

As a Customer Service Associate, you are essential to our electrical services as a client-facing employee! You warmly greet all customers, both by phone and in-person, as well as staying in touch with them throughout the project process so they are always well-informed and up to date. You feel good about keeping our clients informed and happy!

• 3+ years of customer service experience
• Strong computer skills (50+ WPM)
• Comfortable multi-tasking and speaking on the phone
• A love for assuring customer satisfaction
• A happy and optimistic attitude and disposition

Do you have fantastic communication skills? Are you able to work in a fast-paced environment efficiently and effectively? Can you work well with a team? Do you manage your time effectively and prioritize tasks accordingly? If yes, give us the chance to review your information.

ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you are excited about this opportunity, apply today!