The Audiology Technician provides support within a clinic / office to help the needs of the licensed audiologist / hearing aid specialists. The Audio Tech will be responsible for monitoring and facilitating testing with patients and cleaning / adjusting hearing aids under the direct supervision of the licensed provider.
At Audibel, a subsidiary of Starkey we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them.
The Audio Tech is also responsible for the daily activities at the front desk for the retail site. This position is the first point of contact either in person or on the phone with patients and vendors. He / she is responsible for creating a positive first impression and providing a quality Patient Journey experience.
Our Culture
- An experienced team built around a culture of professional growth and knowledge-sharing.
- We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices.
- We serve with passion, purpose and excellence.
- Total Team Approach – Our staff functions together as a cohesive group of hearing professionals.
- We coordinate the individual expertise of all staff members to provide the best possible care for our patients.
You Will Ensure a Positive Patient Experience
Immediately acknowledge, greet and service all guests in a friendly, professional manner.Check patients in and out of patient management software, track orders / sales and maintain daily, weekly and monthly reports.Utilize elevated customer service approach and communication style when working with patients.Direct and answer calls in a timely, professional fashion.You Will Provide Administrative Assistance
Schedule and confirm full audiometric evaluations and other appointments.Understand, support and track current marketing initiatives for the clinic.Work with professional staff to obtain and follow-up on referrals from physicians and provide testing data for billing.Enter daily activity in patient management software.Organize office, maintain supplies, and ensure accurate patient files.Protect Patients Privacy, collect insurance information, and complete insurance Authorization.You Will Contribute Technical Support
Assist the licensed professional with counseling and cleaning of hearing instruments as applicable.Monitor and facilitate hearing testing in compliance with state laws and regulations.Maintain day-to-day operational procedures.Your duties may be slightly modified depending on your state's guidelines for patient care and licensure.Requirements
High school or GED requiredAt least 3 years of customer service / patient care experience and or one year of office management.Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.Good problem solving, analytical abilities, communication, organizational and interpersonal skills required.Ability to manage all confidential information with complete discretion.The annual hourly rate for this position is between $18.88 - $22.71 per hour. The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401 (k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid time off, 8 days / hours of paid sick and safe time, and 6 paid holidays annually.
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