Salesforce Technical Operations Manager
Lead the technical operations and governance of our Salesforce platform and related applications. Collaborate with cross-functional teams to implement new features, support end users, and ensure compliance with IT governance standards.
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Responsibilities :
Oversee daily operations, administration, and DevOps for Salesforce and related platformsPartner with Product Owners, Engineering, and Analytics teams to deliver new featuresEnsure compliance with IT governance and security protocolsProvide backup support for configuration, agile coordination, and user supportHelp define and guide solution design across software and network layersLead and support a high-performing team environment by fostering collaboration, continuous improvement, and agile best practicesOversee staff development through training, career planning, performance evaluations, coaching, and mentoringAssess team maturity and provide tailored coaching to support sustainable growth and agile adoptionFacilitate daily stand-ups, iteration planning, retrospectives, and other agile processes to ensure team alignment and progressPromote self-organization by empowering teams to manage their own work without assigning or dictating tasksGuide teams through estimation, planning, decision-making, and conflict resolution to ensure smooth deliveryEstablish and maintain open, consistent communication channels with stakeholders and business leadershipDefine and implement formal communication strategies to align expectations and share progress transparentlyDirect project execution by resolving issues, supporting decision-making, and ensuring timely communication throughout all phasesManage team resource allocation to optimize efficiency and control costsCollaborate with cross-functional teams and leadership to identify and remove impediments to progressQualifications :
Bachelor's degree in a business or technical field, or equivalent experience.5 years experience with Salesforce, with Salesforce Admin 1 and Dev 1 certifications3 years of progressive experience leading teams1 year of experience in the financial services industryAbility to work in a dynamic or fast-paced environmentExperience leading and delivering full-cycle implementation projects related to Salesforce softwareThorough knowledge of agile tools and techniques including user stories, prefer working knowledge of JIRAOutstanding communication and interpersonal skills to work with all levels within the organizationDemonstrated track record of working directly with business and technical audiences alikeStrong analytical and problem-solving skillsPreferred Qualifications :
Master's degree in computer scienceSalesforce Dev 2 certificationExperience managing offshore staffWorking Conditions :
Hybrid office environment : requiring three days in office per week in one of our hub locations (Cedar Rapids / Denver / Baltimore / Philadelphia).Compensation :
The salary for this position generally ranges between $140,000 - $155,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan / Individual Performance and is at the Companys discretion.
What We Offer :
For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.
Compensation Benefits :
Competitive PayBonus for Eligible EmployeesBenefits Package :
Pension Plan401k MatchEmployee Stock Purchase PlanTuition ReimbursementDisability InsuranceMedical InsuranceDental InsuranceVision InsuranceEmployee DiscountsCareer Training & Development OpportunitiesHealth and Work / Life Balance Benefits :
Paid Time Off starting at 160 hours annually for employees in their first year of service.Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).Be Well Company holistic wellness program, which includes Wellness Coaching and Reward DollarsParental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.Adoption AssistanceEmployee Assistance ProgramCollege Coach ProgramBack-Up Care ProgramPTO for Volunteer HoursEmployee Matching Gifts ProgramEmployee Resource GroupsInclusion and Diversity ProgramsEmployee Recognition ProgramReferral Bonus ProgramsInclusion & Diversity :
We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We're thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.
To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.
Giving Back :
We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.
Transamerica's Parent Company :
Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe. It offers investment, protection, and retirement solutions, always with a clear purpose : Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.
