Guest Services Representative

Job Description

Job Description

Description : POSITION SUMMARY :

The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

DUTIES AND RESPONSIBILITIES :

• Follows all established front desk procedures in carrying out assigned duties.
• Provides high level service while registering guests in a prompt, efficient and courteous manner.
• Handle guest accounts properly including posting of charges, and collection of payment. Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
• Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of surrounding area.
• Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
• Work closely with the housekeeping department to keep status of rooms current and up to date.
• Work with Bell staff to assist guests with requests as needed.
• Maintain bank with accuracy and security, close out at end of shift bank, balance and deposit.
• Ability to shift priorities and duties as directed by supervisor.
• Other duties as assigned.

Requirements : QUALIFICATIONS :

EDUCATION :

High School diploma, general education degree or international equivalent required.

EXPERIENCE :

PHYSICAL ABILITY :