Section Leader

Passport Section Leader

Under the direction of the Site PSM, Government Client Leadership or designate, lead a team involved in all phases of passport processing, customer service and PRISM functions. Includes planning, directing and coordination of the daily activities of mail open, cashier, image capture, image review, data entry, bookprint, quality control, customer service functions such as searches, re-writes, re-issues, re-mails and all PRISM functions. Assure sufficient inventory of passports and other supplies are on hand to meet current and anticipated demand. This position is located in Philadelphia, PA.

Your future duties and responsibilities :

• Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, book print / card print, quality control and PRISM.
• Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.
• Perform workload management in all Passport task areas to include, Mail Open, LB / Scanning, Image Review, Book Print, Quality Control, Mail Out, PRISM or Customer Service.
• Notify the Passport Support Manager of any problems or issues with staff adherence to procedures, any internal controls violations.
• Monitor workload and make recommendations to the Government on how to divide work among support staff.
• Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls.
• Assist with prioritizing will calls, expedites, and routine work.
• Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process / procedure.
• Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement.
• Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government.
• Maintain control and oversight of blank Passport books / cards and other accountable items.
• In the event that the Passport Support Manager is absent for any reason, for a period no longer than two weeks, a Section Leader may serve as Acting Passport Support Manager.

Required qualifications to be successful in this role :

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $55,600.00 - $118,700.00.

CGI's benefits include :

Due to the nature of this government contract, US Citizenship is required.