CUSTOMER SERVICE REPRESENTATIVE I - 73005486

Customer Service Representative I

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

Job Summary : This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include : initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues, gathering information and analyzing case data to determine next steps, interviewing customers in person and / or over the telephone, interacting with other states, employers, and other business partners, and making decisions based on case information and provided documentation.

Minimum Requirements

• Currently employed with the Florida Department of Revenue
• Experience processing information using a computer system
• Experience conducting research and analyzing information to make decisions
• Experience communicating with others to gather information

Substitutions

Relevant education may substitute for the required experience.

Preferences

Experience with negotiation techniques in a business setting.

Special Notes

This is a full-time position, standard workday of 8am 5pm, Monday through Friday. This position may require you to work outside your regular work schedule, should there be a business need to do so. This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency. Alternative Screening Criteria will be used in lieu of Skills Verification Test (SVT). Responses to qualifying questions should be verifiable by skills and / or experiences stated on application and / or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile / resume. Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. Each field (name of employer, address, city, and state, dates of employment, supervisor's name, phone numbers, etc.) must be completed. Gaps of employment of 6 months or more must be addressed on the application. Applicants who do not provide all necessary information, may not meet the requirements for this position.

Salary : $38,760.36 - $49,501.08 / annually Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

Contact Information : Alyssa Moraldo-Johnson, (954) 809-6112, Alyssa.Moraldo-Johnson@floridarevenue.com

Screening Disclaimer : Your responses to qualifying questions must be verifiable by skills and / or experiences you stated on your candidate profile and / or resume.

Candidate Pool : Future vacancies may be filled from this advertisement for a period of up to six months.

Criminal Background Checks : You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

Reminder : Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at www.sss.gov .

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Veterans' Preference. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.