Technical Support Engineer

A company is looking for a Technical Support Engineer to provide elevated technical support and assistance to customers.

Key Responsibilities

Resolve inbound support cases and phone calls within Tier 2 Support technology domains

Meet individual goals and metrics to contribute to organizational success

Create documentation and training materials for internal and external support

Required Qualifications

5 - 7 years of experience in a Technical Support role

Extensive prior experience with video conferencing tools such as Zoom, Teams, or Slack

Experience with integrating and supporting calendar services like Microsoft Office O365 or Google Calendar

Understanding of networks and firewalls, and tools required for troubleshooting

Able to manage a high volume of cases, calls, and chats in a fast-paced environment