Sr. VoIP Manager

Job Description

Job Description

Required Qualifications / Skills

• Bachelor’s degree in electrical engineering, Computer Science, Telecommunications, or related field.
• 15+ years in voice / telecom engineering, with at least 10+ years in a leadership role.
• Deep hands-on experience with MetaSwitch  (switching, feature server, provisioning, interconnect).
• Strong experience with BroadWorks / BroadSoft  or equivalent UC / switching platforms.
• Solid understanding of SS7, SIP, RTP, codec interworking, QoS, signaling protocols.
• Experience with Session Border Controllers (SBCs), interconnect, SIP trunking, interworking gateways.
• Experience in migrations or greenfield deployments is a plus.
• Strong leadership, vendor management, and communication skills.
• Ability to manage operations, outages, and escalations.
• Planning, budgeting, documentation, process orientation.
• Familiarity with emergency services (911 / NG9-1-1), regulatory compliances.
• Willingness to be on-call or handle critical issues after hours, as needed.
• Carrier Network Architecture :  Deep understanding of Class 4 & 5 switching, routing, and call signaling (SIP, SS7, ISUP, SIP-I).
• VoIP and TDM Interconnects & Peering :  Knowledge of SBCs, Media Gateways, Softswitches.
• Traffic Management :  Experience with Least Cost Routing (LCR), QoS, traffic optimization.
• Number Portability, CNAM & ENUM : Understanding of numbering plans and local / national routing databases.
• OSS / BSS Systems :  Familiarity with operational systems for provisioning, mediation, billing, and fault management.
• Network Security :  Awareness of fraud management, Fraud prevention, SIP security, and firewall / NAT traversal.
• Cloud & Virtualization :  Exposure to NFV, SBC virtualization, and cloud-based carrier platforms is increasingly valuable.
• Exposure to international voice termination, wholesale VoIP, or carrier interconnect management.

Preferred / Nice-to-Have

2. Business & Operational Management

Senior Managers must align technology with business goals and customer expectations.

Business Operations Skills :

3. Leadership & People Skills

Leadership in telecom operations requires managing cross-functional teams.

Leadership Competencies :

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