DevOps Support Engineer

A company is looking for a DevOps Support Engineer to support enterprise customers by troubleshooting and resolving complex CI / CD, software, and infrastructure issues.

Key Responsibilities

Independently resolve highly technical CI / CD, software, and infrastructure issues for enterprise customers

Design and implement proactive solutions to prevent future support issues

Contribute to and maintain open source tools and publish documentation updates to enhance the customer experience

Required Qualifications

3+ years of experience as a DevOps, Site Reliability, or Platform Engineer

Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang

Solid experience with CI / CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes

Able to work independently and take initiative to drive proactive improvements

Deep commitment to delivering world-class support with empathy and patience