Assistant General Manager with Sales Responsibilities

Job Description

Job Description

Join Our Team as an Assistant General Manager with a Sales Edge!

Are you a hospitality professional who thrives on creating unforgettable guest experiences and driving revenue? We're looking for a dynamic Assistant General Manager to help lead our hotel operations while also taking charge of hotel sales initiatives at the Four Points by Sheraton - Raleigh Arena! In this role, you'll support the General Manager in day-to-day leadership, team development, and guest satisfaction—while also building relationships with local businesses, securing group bookings, and boosting our visibility.

If you're a hands-on leader with a passion for hospitality and a knack for sales, we’d love to meet you!

JOB SUMMARY : Assists the General Manager in all operations of the hotel including sales initiatives.

ESSENTIAL JOB FUNCTIONS :

• Assist with : department meetings, payroll, employee files, monitoring overtime, preparing weekly forecast, weekly work schedules, expense controls, and revenue generation
• Act as “Manager on Duty” and be responsible for hotel operations in the absence of the General Manager
• Assist General Manager with all hotel, administrative, and human resources duties
• Develop and execute marketing and sales strategies (Marketing Plan and Quarterly Action Plans)
• Meet or exceed weekly / monthly sales activities (site tours, sales calls, tele-prospecting, and cold calls)
• Solicit new business from key demand generators by segment
• Identify and maintain communications with the hotel’s key accounts and re-solicit repeat business
• Participate in weekly revenue meetings
• Hold front desk accountable for accurate account tracking in reservation system
• Review daily reports for new sales opportunities and analyze for revenue opportunities
• Supervise all duties and responsibilities of the Sales Coordinator
• Ensure compliance with OSHA standards to provide a safe work environment
• Mentor and train Front Office Supervisor
• Analyze and resolve work problems to achieve work-related goals
• Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
• Knowledge of brand operating systems / brand standards
• Knowledge of hotel accounting processes
• Knowledge of maintenance and operating procedures of all departmental equipment
• Knowledge of all emergency procedures and how to act on them.
• Assist with daily credit report; review the bucket, and all A / R accounts
• Maintain online ordering of food, housekeeping, maintenance supplies, etc.
• Ensure all employees have name tags and proper uniforms
• Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
• Properly code invoices (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure the accuracy and completeness
• Review all shift checklists and red book daily for completion and accuracy
• Review GSS / SALT / Heartbeat / GEI / Revinate weekly and address any service concerns with staff for improvement in order to ensure the highest quality service to the guests
• Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs
• Report any unusual occurrences or requests to General Manager immediately

OTHER DUTIES :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

COMPETENCIES :

REQUIRED / PREFERRED EDUCATION AND EXPERIENCE

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references

BENEFITS WE OFFER :

SUPERVISORY RESPONSBILITY

This position may manage all employees or assigned individual departments.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

WHO WE ARE

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

To learn more about our growing company, please visit www.lodgco.net.