Assistant General ManagerSnooze Chapel Hill • Chapel Hill, NC, US

Assistant General Manager

Snooze Chapel Hill • Chapel Hill, NC, US

30+ days ago

Job type

Full-time

Job description

Job Description

Snooze – Who are we?

Morning people! Yes, we are those people. We are a full-service breakfast restaurant, and we want each morning to feel like your weekend and happy hour rolled into one — no matter which side of noon it’s on. We’re the place where you can be you, and where our regulars are anything but. Everyone’s welcome at our table because the same goes for our people as it does for our dishes : the unexpected twists are what makes them so special.

The Assistant General Manager Role at Snooze

As a Snooze Assistant General Manager (AGM), you’re the right-hand to the General Manager and a key leader in our restaurant operations. You're fully immersed in both Front of House and Heart of House, guiding team performance, running smooth shifts, managing financials, and building future Snooze leaders. You must hold vital our beliefs in Craveable food and beverage, fun ambiance and radical hospitality. Your job? Elevate everything—from Guest experience to financial results and culture.

This is a high-impact, experienced leadership role, best suited for someone with at least 2 years of restaurant management experience who’s ready to take a bigger bite out of leadership

The Benefits!

At Snooze, we not only want to pay you for the great work you do each and every day, but we also want to help you take care of yourself and your family. Below is a breakdown of a few benefits Snooze offers for this position.

No late nights—you’ll be home by dinner time every night!
Weekly pay and competitive hourly rates
Competitive Basic Health, Dental, Visions, Pet, and Accident Insurance Plans
Employer-paid Short Term Disability and Life Insurance Plans
401k / Roth 401k Plans
Unlimited affordable Telehealth program
120 Hours (15 days) of vacation time accrued per year and paid at a regular rate
40 Hours (5 days) of paid sick time paid at regular rate per year
Four (4) Paid Holidays- Closed Thanksgiving and Christmas Day to spend time with family and friends
8 Hours (1 day) of paid community volunteer time paid at regular rate per hour
100% paid meal benefits
Other benefits include potential field trips, community engagement, personal and professional growth, and advancement opportunities.
Unlimited dance parties!

The Position Specifics

Taking on the role of Assistant General Manager isn’t just about bacon and pancakes. The responsibilities of this position include :

Completely understand all Snooze policies, procedures, standards, specifications, guidelines and expectations.

Ensure that all Guests feel welcome and are given responsive, friendly, courteous and exceptional service.

Demonstrate expert knowledge of Snooze’s recipes and Food & Beverage Doctrine, leading the team in consistent, accurate execution of all menu items across every shift.

Continuously monitor food and beverage quality throughout each shift, ensuring every item meets Snooze’s standards for taste, presentation, and temperature.

Execute daily systems and checklists put in place to ensure recipe adherence and safety & sanitation including but not limited to Snooze’s Tasting Buddy, Sanitation Checks, and Quality Checks.

Be prepared to control and monitor the purchasing, receiving, inventory, and cost management of all food and beverage products.

Maintain comprehensive understanding of the Point of Sale (POS) system and how to administer discounts and comps.

Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with Snooze policies and procedures.

Resolve escalated Guest concerns quickly, kindly, and professionally.

Update hourly Snoozers with necessary information about the shift and Snooze initiatives through written and verbal communication.

Manage the flow of service during shifts, ensuring an exceptional Snooze experience for both Guests and Snoozers while keeping operational goals and objectives top of mind.

Monitor and evaluate Snoozer performance and lead in-the-moment coaching conversations as it relates to the Guest experience and food quality.

Open and close the restaurant following Snooze’s “Open to Close” guidelines

Conduct, monitor, and schedule hourly Snoozer training and support development of cross-training.

Verify that all equipment is kept clean and in excellent working condition through personal inspection and regular preventative maintenance.

Operate with a high level of integrity and leadership presence delivering on the Snooze Leadership Principles

Support execution of local marketing initiatives, Snooze Catering and after-hours events on and offsite

Partner with GM to implement local marketing, community engagement, and sales initiatives

Drive Snooze's Impact initiatives by engaging Snoozers at all levels and leading the Change Maker program, fostering a culture of community involvement and sustainability through hands-on participation and advocacy.

Bring strong leadership to both Front of House and Heart of House operations with the ability to support across all areas of the restaurant.

Lead a schedule that splits your work week between FOH and HOH leadership shifts

Partner with the General Manager to lead disciplinary actions, performance reviews, and strategic Snoozer development

Assist the General Manager and Head Chef in preparing all required paperwork, including inventory, par sheets, ordering, forms, reports, performance reviews and schedules.

Maintain Snooze standards in terms of employment, including interviewing, hiring, training, reviewing, evaluating and terminating based upon company policy.

Schedule labor by anticipating sales while ensuring all hourly Snooze are filled and labor cost objectives are met.

Play a pivotal role in recruiting, hiring, and onboarding top-tier talent, leading training initiatives, and contributing to high-level strategic planning to drive operational excellence and long-term growth.

Support the GM in overseeing daily financial operations, ensuring effective management of budgets and adherence to P&L targets across all shifts; analyze sales trends, control costs, and implement strategies to optimize profitability and reduce waste.

Assist with weekly payroll and accounts payable, ensuring accuracy and timely submission.

Supports in a General Manager capacity when GM is unavailable, stepping confidently into full operational ownership

Coach Assistant Managers, Supervisors, Shift Leads and high-potential Snoozers to support development and career path

Ensure compliance with health, safety, labor, and food handling regulations

Help to create a fun, safe and rewarding work environment for all Snoozers.

Other tasks, duties, and responsibilities as assigned to meet Snooze’s business and operational needs

Is this the role for you?

Assistant General Managers at Snooze...

Must be 21 years of age and authorized to work in the United States

Have 2+ years of restaurant management experience and a deep love for both FOH and HOH operations

Possess excellent basic math skills and can operate a Point of Sale system and conduct basic cash management

Are confident running the Front of House or the Heart of House and can pivot between both seamlessly

Have managed scheduling, payroll, inventory, and cost control systems

Are expert communicators with a passion for coaching and team development

Are agile problem-solvers who thrive under pressure and adapt with a smile

Obtain food safety certifications and are up-to-date on all regulatory requirements

Must be able to communicate and understand the predominant language(s) of the restaurant’s trade area

Are able to work in a standing position for long periods of time (up to 10 hours)

Must have the stamina to work 45 to 55 hours per week

Let’s talk about safety

Your safety is our #1 priority. Because of that, it is every Snoozer’s responsibility to ensure cleanliness, sanitation, and safety within our restaurants. We hold both Snoozers and guests accountable to our Safety Guidelines. We require daily wellness checks from all Snoozers and are committed to a safe working environment.

Snooze is an Equal Opportunity Employer

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