Director of Revenue Cycle

Job Description

Job Description

At Crossbridge Hospice, we believe a job is a good fit when the role aligns with your personal values, reflects your interests, utilizes your strengths, and provides opportunities for development and growth.

We are committed to cultivating a workplace where people feel empowered to thrive. By matching individuals with roles that resonate with their purpose and aspirations, we foster a community driven by authenticity, innovation, and shared growth. We believe that when people bring their whole selves to work, remarkable things happen—for our teams, our patients and their families, and the communities we serve.

Position Summary

The Director of Revenue Cycle is a key leader responsible for overseeing all facets of revenue cycle operations for our hospice organization. This role ensures timely and accurate billing, coding, collections, and reimbursement processes while driving compliance, operational efficiency, and financial sustainability. The ideal candidate is a strategic thinker with deep healthcare finance knowledge—especially within hospice or home health services—and a commitment to integrity and compassionate care.

Key Responsibilities

• Lead all revenue cycle functions, including patient registration, insurance verification, coding, billing, collections, and denial management
• Ensure regulatory and billing compliance with Medicare, Medicaid, commercial payers, and hospice-specific guidelines
• Develop and monitor KPIs to improve cash flow, reduce AR days, and enhance revenue performance
• Collaborate with clinical, operational, and financial departments to align documentation and billing practices
• Oversee and mentor revenue cycle staff, fostering a culture of accountability and continuous improvement
• Implement technologies and process improvements to streamline workflow and maximize reimbursement
• Analyze payer trends, contract performance, and reimbursement models to support strategic decisions
• Prepare regular reports for executive leadership on financial outcomes, risks, and opportunities
• Lead strategic payer engagement initiatives to optimize reimbursement processes for hospice services, including contract negotiations, payer relations, and resolution of complex billing issues, resulting in improved cash flow and reduced denial rates.

Qualifications

Certification in HFMA, CRCR, or other relevant professional revenue cycle credentials