Customer Relations Team Lead

Job Description

Job Description

• ???? Change the world. Get paid for it .

At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign.

Acumen Fiscal Agent began 30 years ago with a bold idea : There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families.

Today, Acumen is proud to be one of the nation’s largest and most trusted providers of fiscal agent services.

We’re not just processing payroll or paperwork, we’re helping people live fuller, more independent lives. Come be part of something meaningful!

Acumen Fiscal Agent is seeking a Customer Relations Team Lead to oversee our dedicated team of Customer Relations Specialists. In this leadership role, you will be responsible for managing day-to-day operations, mentoring team members, and ensuring that we provide exceptional service to our clients. You will develop strategies to enhance client satisfaction, resolve escalated issues, and drive performance metrics. The ideal candidate will have strong leadership skills, extensive experience in customer service, and the ability to foster a positive team environment. Join us in leading our efforts to empower clients and strengthen relationships!

Responsibilities

Requirements

Benefits

&hearts️What's in It for You?

Apply today and be part of a team that values compassion, accountability, and purpose. Let’s make self-direction more personal, together .