Operations Coordinator IV

Position : Marketing Operations Analyst / Program Specialist

Location : Cupertino, CA / / Culver City, CA

Duration : Contract

Job ID : 170866

Job Overview :

Need strong analytics problem solving skills and also good understanding of SAS and system integration (that basically is what Mercury is about), looking for candidates that have titles in data analyst, system analyst

The ideal candidate brings a wealth of knowledge and experience in CRM issue / crisis analysis for marketing operations and execution.

Candidates have experience in online services (SAAS) and are comfortable with subscription-based services at scale.

Candidates' primary focus will be on analyzing business processes and CRM platform needs by identifying areas for improvement and optimization.

Demonstrate strong technical and people problem-solving skills and the ability to structure problems into actionable insights.

Develop and implement data analysis strategies, methodologies, and best practices to align with organizational goals.

Have the ability to direct large cross-functional teams to drive system-scale process and platform improvement (having AI / ML experience is a plus).

Deliver weekly and monthly reports.

Translate data insights into clear, concise, and actionable reports for stakeholders, influencing business strategy and decision-making.

Create technical documentation to capture incident / issue symptom root cause, business impact, and resolution.

Job Summary :

Client is looking for an experienced Marketing Operations Program Specialist.

Have candidates worked in a large matrix organization, building and analyzing to improve efficiency and scale of marketing teams?

The Marketing Operations Team plays a key role in enabling on-device communications and automated messaging for Client's media products and services.

The team focuses on the timely delivery, strategy, and execution of in-app messaging sent to millions of users across multiple Client services, including : Client TV+, Music, Arcade, Fitness+, App Store, Client One and iCloud.

Key Qualifications :

At least 3 to 5 years in analytics or related roles.

Deep technical knowledge with marketing CRM system such as Salesforce or others.

Excellent problem solving and interpersonal skills.

Owning analytic program strategy, end to end delivery, and communicating results to senior leadership.

Experience with creating clear and concise reports, presentations, and visualizations to communicate findings and recommendations.

Experience gathering data from various sources, cleaning and organizing it, and applying analytical techniques to identify technical issue trends, patterns, and anomalies.

Proficiency in relevant software and tools for data analysis and reporting.

Track record of changing the status-quo with data and excelling in ambiguous and constant changing environments.

Have a curious mind and eager to learn.

Phenomenal cross-group collaborator, self-starter and big-picture problem solver.

Education :

BA / BS or advanced degree in Analytics, Marketing, or Engineering.

About PTR Global : PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

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Pay Range : $55 - $62.18

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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