1452135 Customer Delivery Architect

The application window is expected to close on : 10 / 24 / 2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Must currently live within commuting distance and be able to work onsite 3-4 days per week in the greater New York City location.

Meet the Team

Our Customer Delivery Architects are an integral part of the Customer Experience (CX) team supporting our customers! We combine the power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting (that's you) to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and improve their network to meet business objectives. We are the customer's trusted advisor, helping the customer understand their network, reduce risks, and take advantage of the technology. We work closely with Cisco Engineering to advocate for innovation for our customer and as a liaison, share what is coming with our customers to help them be the groundbreakers of technology.

Your Impact

As a Customer Delivery Architect, you will play a pivotal role in ensuring that Cisco fully integrates the expectations of our SLED customers, delivering a consistent outstanding customer experience. In this customer-facing role, you will work with important members throughout customer organizations, from technical staff to CXO level, building strong working relationships as a trusted advisor. You will stay informed about customer challenges and remain up to date on Cisco's solutions and service offerings that can be proposed to address and resolve these challenges. The ideal candidate is a creative problem solver with a business-focused and growth mindset, capable of proactively shaping our customers' technical roadmaps. Drawing upon a comprehensive mix of broad security and networking knowledge, as well as specific area expertise, along with excellent customer relationship skills, you will establish yourself as trusted advisor capable of building long-term relationships with customers. We value diversity and believe that an inclusive approach cultivates innovation and better outcomes for our customers. We encourage candidates from all backgrounds and experiences to apply, as we believe that a diverse team drives success and enables us to better understand and serve our customers.

Minimum Qualifications :

• 10+ years relevant experience in customer roles, within technical delivery, IT, or pre-sales product engineering and 3+ years of current SLED experience
• BS in Computer Science, Electrical Engineering, or equivalent experience
• 8+ years of design, development, and implementation of integrated solutions for large scale datacenter, enterprise, and multi-cloud networking environments and technology solutions like ACI, VXLAN EVPN fabrics, SD-Wan, SDA, MPLS, Firewall and ISE etc.

Preferred Qualifications :

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

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