Operations Manager
This is a newly created position in the retail industry that will lead, support, and optimize operating processes in executing the retail growth strategy.
Your focus will be on continuous improvement of 3PL operational practices, SOPs, and systems. You will work with a broad range of cross-functional partners to advocate on behalf of retail stores and the customers and support the overall hypergrowth plans of the company.
Responsibilities :
- Develop and implement internal and external processes to improve operational efficiency
- Develop, maintain, and communicate new / existing SOPs to standardize fulfillment, replenishment, and logistical operations between the 3PL and the stores
- Construct and manage calendar with critical milestone dates both internally and with our 3PL
- Execute an aggressive store launch plan domestically and internationally
- Optimize shipping costs and lead times from DC to store, including reverse logistics
- Develop performance metrics to measure 3PL performance
- Review, triage, and problem solve Retail and 3PL related issues that are blockers to our rollout plan and steady state operations
Qualifications :
- Bachelor’s degree in supply chain management, business or equivalent
- A minimum of 5 years’ retail operations experience
- Store launch experience with a growing company
- Experience in collaborating with 3PL providers
- Project management, negotiation, change management and conflict resolution skills
- Experience with retail store hyper-growth while collaborating with multiple cross-functional stakeholders
- High proficiency using Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
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