Call center / Showroom representative

Job Description

Job Description

Schicker Luxury Bath provides home owners with custom bath remodeling solutions.

We are looking for a Call Center / Showroom representative to join our team in our office in Concord, CA

You never have a second chance to make a first impression. As a Showroom Representative, you are the first impression of Schicker Luxury Bath for our customers. Do you have a smile you can hear on the phone? Do you enjoy building rapport with people? Are you organized and efficient? Then this is your chance to be the first step in the customer-focused, effortless experience at Schicker Luxury Bath.

Responsibilities :

• Manage inbound and outgoing phone calls for prospective customers. Schedule and confirm appointments for our Design Consultants to meet with customers in their homes
• Verify qualifying questions and enter information into our Customer Relationship Management (CRM) platform
• Provide assistance to customers entering the showroom
• Provide support in office administration and customer service

Requirements :

2-3 years of call center and / or customer service experience

Excellent written and verbal communication skills

Proficient with MS Office Word, Excel and Outlook

Excellent time-management and organizational skills

Familiarity with CRM system

Friendly, enthusiastic, and customer-service oriented

Being able to work Saturdays

Self-motivated and strong work ethic

Language : English ( fluent in Spanish is a plus)

High school diploma or GED required

Schedule :

Day shift

Monday-Friday

Alternate Saturdays

Work location : Concord, CA 94518, Due to the nature of this job, in-person presence at the office is required.

Reliably commute or planning to relocate before starting work (required).

Pay : $20-$25 per hour plus bonus structure

Please, email your resume to anya@schickerluxurybath.com or joe@schickerluxurybath.com

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