Customer Success Manager

Customer Success Manager

Physitrack Group (Physitrack + Champion Health) is looking for a Customer Success Manager in the NYC office (5 days per week). This is a full-time (40 hours) position with a competitive salary. Benefits include healthcare, 401k with 4% company contribution, 20 days paid personal time off, 40 hours paid sickness leave, and access to our wellness platform.

Physitrack Group is on a mission to elevate the world's wellbeing through innovative digital healthcare and employee wellbeing tools. As part of a global team working across 14 countries, you'll join a purpose-driven organization that blends technology, clinical excellence, and real impact.

We offer a people-first culture, opportunities to grow, and a workplace where your ideas can genuinely shape the future of digital health. Based in our NYC office, you'll collaborate closely with colleagues across the US, UK, and Europe.

Physitrack empowers healthcare providers and employers with digital tools that improve patient outcomes, enhance employee wellbeing, and drive meaningful organizational performance. Through our partnership with Champion Health, we deliver a proactive, data-driven approach to whole-person wellbeing, helping people stay healthier, feel better, and perform at their best.

About the Role

As our first Customer Success Manager in NYC, you'll be the trusted partner to clients across healthcare, wellness, and corporate sectors. You will guide them through onboarding, platform adoption, value realization, and long-term success, ensuring they achieve measurable outcomes.

This is a unique opportunity to help shape our US Customer Success function within a fast-growing global healthtech company.

Responsibilities

• Manage a portfolio of US clients across healthcare, wellness, and corporate sectors
• Lead onboarding, training, and adoption of Physitrack solutions
• Run regular success reviews and workshops to align product use with client goals
• Deliver engaging live and digital sessions showcasing best practices and new features
• Partner with Sales on upsell, cross-sell, and expansion opportunities
• Work with Marketing and Product to share client insights and case studies
• Track client health metrics and drive renewal and retention outcomes
• Act as the voice of the customer internally to influence product development

Qualifications

Skills and Experience

If you believe you're a strong fit for this role, please submit your CV for review. Physitrack PLC is an equal opportunity employer that values diversity. All employment decisions are based on qualifications, merit, and business need.