Technical Support Representative

A company is looking for a Technical Support Representative to provide customer service and technical support for web services.

Key Responsibilities

Act as the first point of contact for customers, assisting via phone, email, and chat

Address customer inquiries and technical issues related to domains, web hosting, and email services

Guide customers through domain management processes and collaborate with internal teams to resolve complex issues

Required Qualifications

Knowledge or strong desire to learn about domain registration, DNS management, and web hosting concepts

Familiarity with popular content management systems and website builders

Technical aptitude and ability to troubleshoot website-related issues

Experience with CRM systems and support tools

Flexibility to work in a fast-paced environment, including potential schedule changes