Account Support Specialist

Job Description

Job Description

Job Summary :

The Account Support Specialist is responsible for managing client requests, providing exceptional

customer service, as well as supporting the Group Customer Care team in a dynamic insurance

environment. This role involves building and maintaining strong client relationships, ensuring

client satisfaction through effective communication, and addressing inquiries related to insurance

policies.

The ideal candidate is proficient in multitasking, balancing a high level of customer service and proficiency in executing tasks for employer groups, plan administrators and brokers. This role serves as the primary point of contact for work coming into the Group Markets department and is responsible for successful resolution of simple and complex inquiries.

Key Responsibilities :

• Customer Support :

Answer inbound calls and emails from clients and brokers.

Identifying and resolving customer issues efficiently.

Maintain accurate records of customer interactions, inquiries, and transactions in the system.

Ensuring timely follow-up with customers on unresolved issues or pending claims to maintain high levels of service.

Execute transactions in our policy administration system based on the direction and the needs of the client.

Qualifications :

Skills :

Work Environment / Physical Requirements :

The work environment is a standard office setting with typical office equipment. This role involves professional collaboration with colleagues and clients. Responsibilities may involve extended periods of sitting, occasional walking between departments or meeting rooms, and periodic standing, reaching, stooping, and lifting office items weighing up to 25 pounds.