Member Support & Engagement Specialist

Member Support & Engagement Specialist

MaxRewards is an early-stage technology startup building the financial optimization layer for consumers and small businesses. Our rapidly growing platform helps 700K+ members effortlessly manage their credit cards and spend, unlock hidden offers, and automatically maximize their rewards and credit card perksall in one seamless experience.

The Role

We're seeking a Member Support & Engagement Specialist to join our growing support team. No previous support experience requiredwe're hiring for aptitude, critical thinking skills, and passion. You'll be the voice of MaxRewards across multiple channels, ensuring our members receive exceptional support while building meaningful engagement with our community. This is a full-time, salaried, in-person role at our midtown Atlanta office. Out-of-state or remote candidates will not be considered.

Key Responsibilities

• Respond to member support inquiries across Intercom and other channels with accuracy and empathy
• Directly resolve member issues that can be addressed without engineering involvement
• For complex technical issues : identify root causes, create clear engineering tickets, and communicate updates to members
• Participate in product and engineering discussions to represent the member voice
• Monitor and respond to customer reviews and feedback on app stores, social media, and review platforms
• Create and share engaging announcements, tips, and educational resources across social media and owned channels
• Track support trends and contribute to knowledge base improvements

What We're Looking For

Required :

Nice to Have :

Key Attributes for Success

Your Growth Path

Start as a member advocate, then grow into specialized areas like social media management, technical support, product management, or team leadership based on your interests and strengths.

What We Offer

How We'll Assess You

If you're passionate about helping people and excited about joining a fast-growing fintech startup, we want to hear from you!