Provider Advocate Technician
At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.
Come join us and be part of a purpose driven company who is invested in your future!
Job Summary
Under supervision, this position is responsible for call intake from network dental providers to respond to questions and resolve concerns regarding incoming provider inquiries such as contract, credentialing status and fee schedules to ensure provider satisfaction and resolution of questions.
Handling the identification and correction of Provider data issues. Supporting the Provider Administration functions in order to maintain compliance with established procedures and quality standards.
Job Qualifications
- High school diploma or GED.
- 6 months customer service experience OR 6 months experience in office environment
- Knowledge of dental benefits, contracts and all lines of dental business preferred
- Ability to spend up to 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
- Experience prioritizing tasks and workflow.
- Experience working well under pressure and meet deadlines.
- Organizational skills.
- Must be dependable and a team player.
- Decision making skills and demonstrated attention to detail.
- Clear and concise verbal and written communication skills.
- PC proficiency in Word and Excel.
THIS IS A FLEX ROLE WORKING a minimum of 3 DAYS IN THE OFFICE
We encourage people of all backgrounds and experiences to apply. Even if you don’t think you are a perfect fit, apply anyway - you might have qualifications we haven’t even thought of yet.
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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
HCSC Employment Statement :
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants.
We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace.
Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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