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Customer Planning Leader

Customer Planning Leader

ResMedSan Diego, CA, US
14 days ago
Job type
  • Full-time
Job description

Customer Planning Leader

The Customer Planning Leader is a high-impact, strategic leadership position responsible for building and scaling world-class customer collaboration planning capabilities across ResMed's Americas supply chain. This role will champion the transformation from traditional, siloed planning to a fully integrated, collaborative, and data-driven approach delivering greater supply chain agility, accuracy, and customer satisfaction.

The key to success in this role is strong engagement with business leaders, ability to influence internal and external stakeholders, as well as being an integral liaison point between the front-end functions (Product and Sales & Marketing) and back-end functions (Supply Chain, Operations, and Finance).

Reporting to the Regional Director, Integrated Supply Chain Planning - Americas, this is a unique opportunity to shape ResMed's future supply chain and commercial partnerships, driving lasting change and best-in-class performance across the region.

Key Responsibilities

  • Drive Integrated Planning and Customer Collaboration
  • Demand Planning and Forecasting
  • Foster Cross-Functional and Cross-Company Collaboration
  • Stakeholder Management
  • Strategic Projects and Initiatives

Qualifications and Experience Required :

  • Bachelor's degree in supply chain management, logistics, business administration, or a related field. Master's degree preferred.
  • 8+ years of experience in supply chain, commercial planning, S&OP / IBP, or business transformation roles, preferably within the MedTech, healthcare, or life sciences industry.
  • Proven track record of leading cross-functional and cross-company transformation initiatives in a complex, matrixed organization.
  • Deep expertise in collaborative planning, forecasting, and replenishment frameworks, demand planning, and supply chain best practices.
  • Demonstrated success in coaching, capability building, and driving supply chain or commercial excellence programs.
  • Strong data-driven analytical skills and proficiency in data tools (Excel, Power BI, Tableau, SQL, Python) and advanced planning systems (o9, Oracle Demantra, SAP APO, Blue Yonder, Anaplan, JDA).
  • Strong analytical mindset with ability to convert data into actionable insights to enhance decision making.
  • Familiarity with supply chain management systems (e.g., ERP, WMS, TMS) and advanced planning tools.
  • Preferred :

  • Master's degree or MBA or advanced professional certifications (APICS CPIM, CSCP, IBP, CPF) preferred.
  • Expertise in the Oliver Wight framework for Integrated Business Planning (IBP) or Sales and Operations Planning (S&OP), including leading consensus reviews, process maturity assessments, and executive-level governance.
  • Strong track record of proven success implementing collaborative planning processes on a global scale.
  • VICS CPFR certification.
  • We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package : comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

    Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.

    At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is :

    $113,000 - $171,000

    Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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    Customer Leader • San Diego, CA, US

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